When it comes to shipping and returns, Ronda Smith Designs strives to provide a seamless and hassle-free experience for our customers. We understand the importance of receiving your jewelry pieces in a timely manner and ensuring your satisfaction with your purchase. That's why we have implemented the following policies:
At Ronda Smith Designs, we offer fast and reliable shipping options to ensure that your jewelry arrives promptly and securely.
Once your order is placed, you can expect your in-stock jewelry to be shipped within 1-3 business days.
Please note that shipping times may vary depending on your location. We offer both domestic and international shipping options to cater to our customers worldwide.
While we strive to provide you with the highest quality jewelry, we understand that sometimes a return may be necessary. If you are not completely satisfied with your purchase, we can offer you an exchange within 7 days from your purchase.
If a repair to your jewelry is needed, please contact us as we handle this as a per-case basis. The customer will be required to cover shiping costs both ways.
To initiate an exchange, please contact us by email and we will provide you with further instructions on how to proceed.
Please note that returned jewelry must be in its original condition.
For hygiene reasons, we are unable to accept exchanges on earrings.
If you receive a damaged or defective item, please contact us immediately. We will gladly replace it or provide a refund, depending on your preference.
For any further questions or concerns regarding our shipping and exchange policies, please don't hesitate to reach out. We are here to assist you and ensure your satisfaction with your Ronda Smith Designs jewelry.